Returns

How long do I have to return my order?

You have 14 days after delivery to return your order to us in its original unopened and unused condition.

How do I return my order?

There are a few ways that you can return your order to us. First please remember to get in touch with us by calling us on 01452 742 233 or sending an email through to websales@attwoolls.co.uk to inform us you are returning a product in an unused condition in its original packaging. You can then either come into our store and return it physically or arrange for a courier to collect the item from your property. Depending on the condition of the item we may charge a restocking fee upon inspection. We are happy to arrange a courier on your behalf to collect the item from you, there would be a charge deducted from your refund, starting at £20 per box but this fee may differ depending on the courier we have to use for the collection. (This often depends on weight)

What is your address?

Our address is ‘Attwoolls Outdoors, Bristol Road, Whitminster, Gloucestershire, GL2 7LX’.

How do you process returns?

Once your order has been returned to us, we check it over to ensure that it is in its original condition, then we process your refund.

Do you charge for returns?

If you would like us to arrange a courier to collect your return there would be a charge deducted from your refund, starting at £20 per box but this fee may differ depending on the courier we have to use for the collection. (This often depends on weight)

Can I return an item without its packaging?

If an item is returned to us without its original packaging then we would be unable to re-sell the item again as new. This means that we would have reduced the amount we could offer you as a refund, this would be to reflect that we are unable to re-sell the item again as new. This reduction can be up to 25% of the original value of the item and once the item has been inspected we will then be able to confirm the amount of the reduction.

Are there restocking fees on certain items?

We do apply restocking fees depending on many different variables, such as an item outside of the 14 day returns window, an item without its original packaging or occasionally if an item in a used condition. Please get in touch with us by calling 01452 742 233 or sending an email through to websales@attwoolls.co.uk if you need to return an item and would like to learn more.

When will I receive my refund?

Depending on who you bank with, your refund should credit your account within 3-5 working days.

Has my refund been processed?

You will receive email confirmation of your refund being processed and then it should return to your bank within 3-5 working days.

How do I return faulty items?

We are so sorry to hear your item has arrived faulty. Please contact us about faulty items within 48 hours of delivery and we will arrange for a free return and refund or replacement.

What is your returns policy?

Our returns policy can be found here