Our Superstore

Are there products in-store that are not online?

Yes, there are, if you have a query, please give us a call on 01452 742 233 or fill out a query form here.

Do you have toilets?

Yes, we do have toilets and a baby changing facility in store.

Do you have a coffee shop?

Yes we do, the coffee shop provides an assortment of hot and cold drinks and a wide choice of food options.

Are dogs allowed in-store?

Yes, dogs are welcome in our store! Please ensure that they are kept on their leads, are well behaved and any unfortunate messes are cleaned up.

How do I return an item?

Please bring your item back to store with your receipt within 7 days for a full refund.

Do you offer exchanges or credit notes?

We do offer exchanges or credit notes when items are outside of our returns period.

Do you offer in-store discounts?

We offer a 5% discount for Duke of Edinburgh award, Scouts, Defence discount and Ramblers to in-store customers, this is available for camping accessories and clothing; this does not extend to main canvas items such as tents and awnings. Currently we do not offer these discounts online.

Can I purchase vouchers in-store?

Yes, you can purchase gift vouchers in store.

Can I use my gift vouchers online?

Currently you can only use your gift vouchers for in-store purchases.