Orders

To place an order, type the item you would like to purchase into the search bar, click ‘add to basket’, then click on the basket icon in the top right-hand corner and follow the instructions to complete payment.

To find an item, either use the search bar in the top right-hand corner of the screen, or use the drop-down headers at the top of the screen to filter items via product type.

To set up an account, click the ‘My Account’ option here or in the centre at the top of the screen, then click the ‘Create an Account’ option and follow the instructions provided.

No, you do not need an account to place an order, however it makes repeat orders easier by saving billing and shipping information and providing previous order history.

To change your password, click on the ‘My Account’ section, and then the ‘Forgot your password?’ section and follow the instructions.

You should receive an 'Order Confirmation' email providing you with your order number within 15 minutes of placing your order. If you have not received this email please check your 'Spam' folder in your email client. If you are still unable to find this email please give us a call on 01452 742 233 and a member of our team will be happy to help.

To cancel your order, either reply to your ‘Order Confirmation’ email letting us know that you would like to cancel your order, or give us a call on 01452 742 233 and ask to speak to a member of the websales team. Please remember to have your order number ready when you call us!

If you need to change your order, please give us a call on 01452 742 233 and ask to speak to a member of the websales team. Please remember to have your order number ready when you call us!

‘Processing’ means that we have your order and are getting it picked and packed, but it has not been dispatched yet.

We are so sorry about this! Please give us a call on 01452 742 233 or send an email to websales@attwoolls.co.uk letting us know what you have received, and attach a photo of the incorrect product. We do use recycled packaging so what is written on the box may not be what is inside.

We are so sorry to hear this! Please take a photo of the damaged item and send an email to websales@attwoolls.co.uk so that we can resolve the problem for you.

We are so sorry to hear this! Please give us a call on 01452 742 233 or send an email to websales@attwoolls.co.uk and we will resolve this issue for you.

Unfortunately our phone lines are currently not secured against payments, as such we do not take sensitive payment information over the phone.

Our website is secure, and our secure payment methods are through V12 Finance or Opayo (formerly SagePay).

We try to where we can! Please send us a screenshot or link of the better price and we will aim to match it if possible.

We try our hardest to be ethical and environmentally friendly! We recycle all our packaging and deliver local orders ourselves.

We have regular deliveries of stock so aim to get items back in stock as soon as possible, however there are some delays currently due to the pandemic, and of course high demand as everyone wants to go camping!

We do offer pre-orders on items that we are certain of their due date, however this is not an option for items with vague/no current restocking dates. In these cases, we would ask that if you wish to be notified as to when this is back in stock then please register your email with the stock notification button found on the product page or log into your/create a customer account and click the 'Notify me when this product is back in stock' button.

We do not retroactively offer a price match service as we cannot verify that the cheaper deal was in stock or available at the time of your purchase.