General Inquiries

I have a problem with my in-store purchase.

We are so sorry to hear this. Please give us a call on 01452 742 233 or come back into store, and one of our team members will be able to help you.

I have a problem with my online order.

We are so sorry to hear this. Please reply to your ‘Order Confirmation’ email explaining the issue, and providing photographs if necessary, and a member of our websales team will be able to help you.

I have a question about a product.

We would be more than happy to answer any questions or queries you may have. You can either click on our ‘Have a question? Email an expert!’ tab in the bottom right-hand corner of the screen, ask a question from the 'Product Questions' tab found each product page, calling our store on 01452 742 233 or contacting us using our helpful contact page.

I would like to speak to an expert.

Our staff are more than happy to share their expertise and help with any questions or issues you may be facing, simply give us a call on 01452 742 233.

What is your in-store refund policy?

We offer full refunds for 7 days from the date of purchase, however after this we do offer exchanges or credit notes.

Can I leave a review?

We would love to hear your feedback! Please leave us a review on our website, via Google, or via Trustpilot. Alternatively, if you would like to give us direct feedback you are welcome to email this to us.